FAQ

What paint do you use?

We use non-toxic and environmentally friendly water-based paint. All our products comply with the standards and regulations in force in the European Union and elsewhere.

What sort of wood do you use?

Our little menhirs are made of natural beechwood that is FSC (Forest Stewardship Council) certified.

When products are FSC certified, you can buy wooden products with the confidence that you are helping to ensure the survival of our forests for generations to come!

More info at: https://fsc.org/en

Can we choose the colors?

The colors of the little menhirs are predefined and correspond to those shown on our website. Unfortunately it is not possible to choose the colors at the moment, but this feature should be available soon.

Where are your products made?

All our products are manufactured by our independent suppliers in Asia. We only work with partners who share our respect for people and the environment and who are willing to work with us to improve their practices. All our products comply with the standards and regulations in force in the European Union.

We aim to work locally and are considering an alternative model that allows us to do so at equally attractive prices for parents and their children.

What are your delivery times?

All orders are sent to our shipping centre for dispatch within 24/48 hours of the order being placed. The items are then sent from our shipping centre to their destination. International delivery usually takes 10-12 working days, but may take longer depending on circumstances. For more information, please see our Shipping Information.

Is my payment secure?

Absolutely. When you shop online with your credit card, all your details are entered on a secure SSL page. Your information is then encrypted using SSL and sent directly to our payment service provider's network, where your card and transaction are authorised and approved. Your credit card information is not stored on our servers.

Can I request a return?

Of course! Simply contact our customer service department at support@mypetitmenhir.com with your order number and a short explanation of your request. For more information, please see our Returns & Refunds page.

Some little menhirs are damaged!

In the rare case where you should receive damaged menhirs, please contact us within 14 days of receiving the package and send us photos to support@mypetitmenhir.com. We will replace them free of charge.

We would like to point out that we have deliberately not applied any protective varnish to the wooden pieces. Even if the application of a varnish would have the effect of protecting more against marks, we know that they can be harmful to the health of children, and their health is our priority.